Delivery Guidelines

  • We cannot guarantee any specific delivery times and would advise to expect anytime between 7am and 7pm – You can request a call from the driver on the day up to half hour before delivery this will need to be placed in the notes section upon order.
  • Please avoid calling the office for a update on delivery times as they will only be able to pass on the above information.
  • We will do what we can to deliver at the earliest convenience.
  • Deliveries dates can be requested in the notes section at the point of order – Please do not instruct contractors, hire plant or book annual leave until delivery is completed.
  • You do not need to be present for the Bulk Bag delivery, but it is crucial that you inform us of any preferential drop locations (on private property only) or possible access restrictions.
  • It is the customer’s responsibility to let us know of the particular drop location, any return trips due to incorrect position will be chargeable to the customer. Otherwise, Bulk Bags will be placed on private property and will be positioned at the nearest convenient location. Please be aware all vehicles will vary and some requests might not be achievable.
  • Once the delivery has been made there will be a return charge dependant on location to move the bags if requested, this might not be achievable the same day we aim to do this with in 3-5 working days. In order to advoid this you may wish to have a person present to receive the delivery.
  • Upon ordering items we can deliver different items providing they have been selected in bulk bag form. If you have selected Multiple loose loads or loose and bulk bagged loads this will be automatically sent out in Bulk Bag formation a bulk bag is 850Kg. If you have made a mistake upon ordering this must be corrected before the delivery is made as return charges will apply if you require all items to come in individual loads then you will need to make contact to pay for extra deliveries. No omission will be made by FSG for the products being delivered in bags.

Can the delivery vehicle enter private property?

We primarily offer a kerbside delivery service. Our drivers will endeavour to position their vehicle as close to your requested drop point as is practicably possible. All drivers will adhere to current health and safety procedures while doing so and we reserve the right to refuse delivery if unable to access or maintain a safe position. For example, we cannot position the load over other vehicles ( parked or otherwise ) with our cranes. The driver’s decision is final.

How long does delivery take?

Delivery Options

  • Standard Delivery: Arrives within 3 working days after handling. May take longer during busy periods, such as Bank holidays.
  • Economy Delivery: Delivered within 14 working days. Online only – not redeemable in-store.
  • Premium Delivery – Next Working Day : Arrives 1 working day after handling for orders placed before 12pm (Monday–Friday). Online only – not redeemable in-store.

Note: All deliveries include 1 working day handling time before dispatch.
You can leave special delivery instructions or preferred dates at the end of checkout.

What days do you deliver?

Our normal working week is Monday to Friday. We are closed to the public Sundays. We are also closed on Bank Holidays. Delivery will be allocated by date rather than a specific time. Once onsite, our vehicle has a 15 minute window in which to unload. Please bear this in mind when the vehicle arrives as the lorry will only setup once per delivery and place all items in a reachable area.

We cannot place our vehicles on grassed areas due to risk of becoming stuck.

What happens if a delivery cannot be made due to vehicle size?

If a load cannot be delivered because our delivery vehicle is too large and a smaller one is required, an additional delivery charge will apply to your order. Please refer to our website vehicles page for more information on delivery vehicle sizing. We are more than happy to field any questions you have regarding what vehicle is most suitable for your delivery point.

What are your opening hours?

Our normal working hours are 07:30-17:00 Monday to Friday and 08:00-16:00 Saturday.

How is payment taken?

Payment for your order can be taken via telephone, BACS transfer, direct bank transfer or via our online store.

When is payment required?

Payment is required in full before delivery.

Returns & Cancellations

  • Some products are returnable however may incur a collection/restocking charge. Please contact the office for more specific information.
  • If we’re unable to carry out the delivery as intended due to site restrictions, wasted journey fees will apply.
  • For any orders that are returned (unless deemed faulty), the customer is liable for the return shipping fees determined by FSG.
  • If your order is cancelled within 72 hours of the scheduled delivery date, then a £15 cancellation fee will apply.
  • Delivery dates provided are NOT guaranteed and whilst we make every effort to deliver the services/products within the estimated timescales, delays are occasionally inevitable due to unforeseen factors. FSG and our suppliers are not liable for any delay or failure to deliver the products on the delivery date provided.

Cement delivery

Cement is delivered in bulk bags. We recommend you remove them upon delivery and store in a dry environment to avoid damp attacking the bags or rain damage.

What does the “Bagaway” service include?

The Bagaway must ONLY contain soil or hardcore. If contents are found to be household waste or green waste, the load will be refused or returned to you and an additional pickup charge will apply.

Further information

  • No verbal or physical abuse will be tolerated when engaging with our delivery or office staff.
  • If for any reason you are unhappy with your order, the management team to appreciate a chance to make things right. Please get in touch with the office to discuss anything you feel is not to expected standards.
  • No verbal or physical abuse will be tolerated when engaging with our delivery or office staff.
  • If our vehicles are instructed to leave the highway to enter your property this is done so at your own risk as any damage will not be accepted nor repaired/replaced by FSG. We will not automatically leave the highway with out verbal or written consent.
  • If our vehicles become damaged or become stuck on your property following your instruction to leave the highway this will be chargeable direct to the customer (You) for repair, recovery and other losses.
  • Drivers do not carry any cash, float or change of any kind.
  • Customers are to stand clear of the unloading process. Safe distance will be advised at the driver’s discretion.
  • Any missing or incorrect items from your order must be reported to our office within 24 hours of delivery.